Complaint Procedure

Rights from Defective Performance (Complaints)

  1. The seller guarantees to the buyer that the goods have no defects upon receipt. In particular, the seller guarantees that at the time of receipt:
    • the goods have the properties agreed upon by both parties,
    • the goods are suitable for the purpose specified by the seller,
    • the quality or workmanship corresponds to the agreed sample,
    • the goods are in the correct quantity, size, or weight,
    • the goods comply with legal requirements.
  2. If a defect appears within six months of receipt, it is assumed that the goods were already defective at the time of receipt…
  3. In case of a defect, the buyer may request:
    • replacement with other goods,
    • repair of the goods,
    • a reasonable discount on the purchase price,
    • withdrawal from the contract.
  4. The buyer has the right to withdraw from the contract:
    • if the goods have a significant defect,
    • if the goods cannot be properly used due to recurring defects,
    • in case of multiple defects.
  5. The seller is obliged to accept complaints at the following business address: AUTOTECH24 CZ s.r.o., Strupčice 160, 431 14. Before sending the goods, the buyer must complete the Complaint Protocol.
  6. The complaint must be resolved within 30 days from the date of submission…
  7. The seller will inform the buyer in writing about the outcome of the complaint.
  8. The right to claim does not apply if the buyer knew about the defect before receipt or if the buyer caused the defect themselves.
  9. In case of a justified complaint, the buyer is entitled to reimbursement of reasonable expenses incurred in connection with the complaint…
  10. The buyer has the right to choose the method of complaint resolution.
  11. The rights and obligations of the parties are governed by Sections 1914 to 1925, 2099 to 2117, and 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll. on Consumer Protection.
  12. Upon receiving the goods from the carrier, the buyer is obliged to check the integrity of the packaging…
  13. Other rights and obligations related to the seller’s liability for defects are regulated by the seller’s complaint procedure.